Wifi doesnt work in office

[Jakester98]

Hello. 

my ski WiFi box is downstairs. The wifi covers most of downstairs except my office which is actually the closest room to the box.

the router also doesnt cover upstairs.

for what i am paying i dont think this should be the case.

i would like for this to be investigated asap please

[Chrisee]

@Jakester98 you are not talking to Sky by posting in thecforum. However your issue is quite common. WiFi signal level around your home is determined bybthe layout and type of construction of your home. In manybhomes including my own a single wifi router is unable to provide adequate WiFi spedds in every room. I usexa 3 unit third party whole home wifi sloution or you van pay Sky for their WIFI Max bundlecwhich can provide up to 3 wifi extenders see https://www.sky.com/help/articles/sky-wifi-max

Regarding your office it is worth looking at what could be blocking the signal. For example if the hub is low diwn and there is a radiator on the wall to the office that will block all of the direct signal. Movecthe hub higher and things should get better. Metal is an absolute barrier but if there is a pair of fire places and chimnets you could be asking the signal to pass through 4 brick walls.