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Discussion topic: Wifi disconnect

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This message was authored by: Sal2012nic

Wifi disconnect

wifi is not wirking

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This message was authored by: sweetlips9

Re: Wifi disconnect

There's a outage. Check your service statuses 

This message was authored by: Daniel0210

Re: Wifi disconnect

Posted by a Superuser, not a Sky employee. Find out more

@Sal2012nic 
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Slc77

Re: Wifi disconnect

Same, no WiFi, doesn't say there's an outage, live in south east London/ Kent 

This message was authored by: TMC12

Re: Wifi disconnect

My Internet connection has just come back.

 

This message was authored by: BM17

Re: Wifi disconnect

Same in Lancashire

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