26 Jun 2023 09:14 AM
Our WiFi is constantly cutting out, approx every 4 minutes. This started happening last week, with increased consistency and since Friday its been basically unusable. By the time devices have reconnected its only working for about a minute until it drops out again. I work from home which is basically impossible. Whenever we do diagnostics from home, it either cuts out when the internet cuts out, or we get results saying our broadband is okay which isn't the case and I'm having difficulty getting through to anyone at Sky.
We had similar issues the last few years and have had engineers come out, but the issue keeps coming back. Does anyone have any advice on what I can do to help?
28 Jun 2023 09:55 AM
we have the exact same issue
mainly during the early evening
keep having to connect my phone to my TV just to get internet!
Have SKY said anything about there being an issue with it?
28 Jun 2023 10:31 AM
Posted by a Sky employeeHi there @Leeds2345 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
28 Jun 2023 10:58 AM
Posted by a Sky employeeHi there @EllieNewman , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
30 Jun 2023 11:43 AM
Posted by a Sky employeeWe are still looking to help you @Leeds2345 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
30 Jun 2023 01:47 PM
Posted by a Sky employeeWe are still looking to help you @EllieNewman . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
28 Jul 2023 09:48 PM
every night between 8/9pm my wifi drops i have changed channels via sky helpline but cannot stream anything on tv, this has been going on for months. been with sky for years but i have two months left on my contract. think it may be time to try someone else. anyone got any ideas on how to stop this happening, i dont game just stream
thanks
hailksa
08 Aug 2023 11:27 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @haimish
Please post your router stats
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