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Discussion topic: Wifi constantly dropping out

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This message was authored by Leeds2345 This message was authored by: Leeds2345

Wifi constantly dropping out

Our WiFi is constantly cutting out, approx every 4 minutes. This started happening last week, with increased consistency and since Friday its been basically unusable. By the time devices have reconnected its only working for about a minute until it drops out again. I work from home which is basically impossible. Whenever we do diagnostics from home, it either cuts out when the internet cuts out, or we get results saying our broadband is okay which isn't the case and I'm having difficulty getting through to anyone at Sky.

 

We had similar issues the last few years and have had engineers come out, but the issue keeps coming back. Does anyone have any advice on what I can do to help?

 

 

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This message was authored by EllieNewman This message was authored by: EllieNewman

Re: Wifi constantly dropping out

we have the exact same issue

mainly during the early evening 

keep having to connect my phone to my TV just to get internet!

Have SKY said anything about there being an issue with it?

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi constantly dropping out

Posted by a Sky employee

Hi there @Leeds2345 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi constantly dropping out

Posted by a Sky employee

Hi there @EllieNewman , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi constantly dropping out

Posted by a Sky employee

We are still looking to help you @Leeds2345 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi constantly dropping out

Posted by a Sky employee

We are still looking to help you @EllieNewman . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by haimish This message was authored by: haimish

Re: Wifi constantly dropping out

every night between 8/9pm my wifi drops i have changed channels via sky helpline but cannot stream anything on tv, this has been going on for months. been with sky for years but i have two months left on my contract. think it may be time to try someone else. anyone got any ideas on how to stop this happening, i dont game just stream

thanks

hailksa

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi constantly dropping out

Posted by a Superuser, not a Sky employee. Find out more

Hi @haimish 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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