Wifi constantly below 2mb/s after 8pm every day. its pathetic

[ArronF]

After 7:30-8pm the Ethernet and wifi from the modem just stops being functionial, i have had someone come out and l;ook at this issue and they said it was solved, clearly it was not, this has been going on consistantly for the past 4 days, its a joke

[Bluesparky]

Same with me, except I lose my connection too had both a sky engineer out followed by a BT openreach engineer the following day, who first said the fault was outside about 15 metres away, but couldn't find anything then it started working again! But now on New Years Day it's stopped AGAIN!!! 

[woodyd1]

Mine is doing exactly the same Internet stops working and when I check on the app it says working fine,. Its been like it for 4 days now cant seem to get anywhere with sky but as soon as they want payment there straight on it

[JimM1]

@ArronF @woodyd1 @Bluesparky This may be the way for you all to go! Deal direct with sky, nothing that the Forum can do!

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

[Bluesparky]

Update: The Openreach engineer who came gave me his number, so I messaged him and he put a signal test down my line remotely and hey presto it's working again! I remember Sky doing something similar in the past too ?  Anyway still working at present with a slightly higher 38Mb/s / 12.5Mb/s speed. It was 32 & 8 in the past 😊

[JimM1]

@Bluesparky If you find that the old copper line just does not stay stable for you then there is a diagnostic test you can run if you need that, linked it below for you! Copper cable issues can sometimes be hard to pin down depending on what the issue is! Also try to keep the sky modem up and powered as much as possible, disconnecting or powering off can lead to problems also!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

Also the service checker linked below will allow you to see the 30 day history for your line connection, broadband and the > to expand and see it!

https://www.sky.com/servicechecker