Wifi connection problem

[Magda_12]

Last 2 months my wifi is dropping connection all the time . Im paying 30£ for my wifi and can't even use it . Every time im trying to speak to somone by chat I start conversation and after 2 3 minutes days chat is unavailable. This is ridiculous to pay for it and can't use it or even get to anyone to speak about it

[Daniel0210]

@Magda_12 

Have you tried ringing Sky by dialling 150 from your Sky Talk landline? 

[Magda_12]

I dont have sky landline only broadband  and i try call 300 number and nothing always waiting 20 min or more 

[Daniel0210]

@Magda_12 

You have Sky Talk as it's bundled with Broadband, you've just chosen to not plug a handset in.

For future free contact with Sky it may be worth buying a cheapo handset. You can get one from a retailer like Argos for about £20.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.