Wifi connection issues

[GeorgiaKateT]

Hello Sky,

I've been having quite a bit of trouble getting in contact with a human. I hope this message finds you well.

My Wi-Fi has been cut off for about a week now, and I have an appointment with an engineer scheduled for the 22nd of October, which feels like a long time to wait.

The light under Wi-Fi is green, but the light under Internet is orange. From my understanding, this indicates a problem with the internet connection. Given that my router and cables are only six months old, I believe the most likely cause could be an IP conflict. I understand that this can potentially be resolved remotely.

I would greatly appreciate it if you could check for any conflicts as soon as possible. Being without Wi-Fi is a significant inconvenience, and I would prefer not to take time off work to wait for an engineer.

Thank you, Georgia

[alanwkoi]

Hey, I don't work for sky but know they have a huge problem atm someone has damaged the internet lines somewhere, notts news says over 10k houses without internet since yesterday mid day with sod all info from sky. 22nd takes the Micky I hope it's sorted soon! 

[GeorgiaKateT]

I hope it's not that, I thought my new neighbour may have stolen my IP address. Thanks for info though!