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Message posted on ‎29 Aug 2026 02:10 PM

Wifi connection failing

My wifi connection is unstable. It is disconnecting almost every hour for a few minutes and then connect again. This problem is happening since I change the hub.
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Message posted on ‎29 Aug 2026 04:57 PM

Re: Wifi connection failing

Posted by a Superuser, not a Sky employee. Find out more

@Nat_M 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎29 Aug 2026 04:57 PM

Re: Wifi connection failing

Posted by a Superuser, not a Sky employee. Find out more

@Nat_M 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Nat_M

Message posted on ‎29 Aug 2026 06:11 PM

Re: Wifi connection failing

Hi Caesarome, Thank you for your help. I just had the problem and for a moment just the power light was on and the others one off. Then just the Internet was amber and in few seconds, it turned green. This happens a lot of times during the day. Really bad when I am working from home. =( Regards, Nataly
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