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Discussion topic: Wifi and general loading issues
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This message was authored by: Spindragon
Message posted on 11 Jul 2026 05:29 PM
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Wifi and general loading issues
We are suffering a few drops outs with phones etc they are connected to the router seem to have good WiFi but randomly drop off and revert to mobile data. I have a m4 macbook and page load times seem slow, I am often only 3 or 4m away from the router and have strong signal but still get slow loading times. Any ideas?
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This message was authored by: arcadeavenger
Posted by a Sky employee
Message posted on 12 Jul 2026 10:04 AM
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Re: Wifi and general loading issues
Hi @Spindragon, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
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