Wifi Signal

[Deb672]

Have done a Broadvand test and it says everything is ok, but my husband can't connect in the front room with his ipad. Also, the Sky stream keeps freezing and then it's out of sync when it starts again. The Openreach man said we might need extra router extenders. Can u please advise.

[TimmyBGood]

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@Deb672 wrote:
The Openreach man said we might need  extra router extenders. Can u please advise.

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.