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Discussion topic: Wifi/Internet dropping out

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Avatar for cr_24
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This message was authored by: cr_24

Message posted on ‎20 Nov 2024 10:38 AM

Wifi/Internet dropping out

I'm working from home and my wifi and Internet keeps dropping out every 15mins or so. When I do a broadband/wifi test that via the app it says no issues found. Very frustrating when trying to work!
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎20 Nov 2024 11:07 AM

Re: Wifi/Internet dropping out

Posted by a Superuser, not a Sky employee. Find out more

@cr_24 the test reports the position when the test last ran not the current state. If the connection is dropping frequently and it is not due to a lose connection to the hub give Sky a call to report the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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