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Discussion topic: Frequent broadband and Wi-Fi drop out. And booster seems to be failty

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Avatar for EdHC
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This message was authored by: EdHC

Message posted on ‎20 Nov 2024 10:33 AM

Frequent broadband and Wi-Fi drop out. And booster seems to be failty

Ring alarm devices keep going to mobile backup. Booster seems not to work. All connectivity dropping out periodically. 
seems both the broadband service and the Wi-Fi router are falling over causing issues with home security, automation and my wife trying to work from home. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎20 Nov 2024 11:09 AM

Re: Frequent broadband and Wi-Fi drop out. And booster seems to be failty

Posted by a Superuser, not a Sky employee. Find out more

@EdHC what happens to the lights on the Sky hub when connections are lost? This trouble shooter is a useful way of finding out what is wrong see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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