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Discussion topic: WiFi
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This message was authored by: tom300whitby
Message posted on 28 Aug 2026 11:39 AM
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WiFi
My new WiFi is running worse than my old WiFi. Internet is constantly buffering and videos stopping to load. This is happening on all devices ever since I installed the new router. Tried the simple fixes like turning it off and on again etc no difference to connections.
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This message was authored by: arcadeavenger
Posted by a Sky employee
Message posted on 29 Aug 2026 09:24 AM
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Re: WiFi
Hi @tom300whitby, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
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