WiFi won't connect to sky box in the next room or phones in any other room in the house

[Carmen13]

I've recently had a new router/ package supposed to be the best WiFi out there, I can't even connect to my sky box in the next room, I've constantly had issues with this where I've had a booster, this time I was told it wasn't needed and will cover every part of the house, this isn't the case and I can't even watch anything at home. 

[JimM1]

@Carmen13 What sky hub and which sky booster are you using, both linked below if you are not sure?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

And as you say sky box then guessing you may possibly need this from the sky help also!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

[Carmen13]

Well we were suppose to have the sky max but looking at that they have sent us the sky broadband hub

[TimmyBGood]

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@Carmen13 wrote:

 I've had a booster, this time I was told it wasn't needed and will cover every part of the house, 

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That's not actually what Sky says.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@Carmen13 If you have sky Q then you want to have the sky Broadband hub and the sky Broadband booster combination, that by far is the best with a sky Q.....