0

Discussion topic: WiFi weak in rooms

Reply
This message was authored by barretta This message was authored by: barretta

WiFi weak in rooms

My WiFi is only 140mb compared to 900mb broadband... 

What is the solution?

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi weak in rooms

Posted by a Superuser, not a Sky employee. Find out more

@barretta 

 

No ISP actually guarantees WiFi, and particularly not at gigabit FTTP speeds.  Fundamental physics dictates that all WiFi is zero Mbs on the other side of a few walls.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion