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Discussion topic: WiFi unstable

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This message was authored by: Rewoof1

WiFi unstable

Hi over the last 2 weeks the WiFi has been unstable and keeps cutting out. Can you help or advise ?
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This message was authored by: caesarome

Re: WiFi unstable

Posted by a Superuser, not a Sky employee. Find out more

@Rewoof1 

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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This message was authored by: Chrisee

Re: WiFi unstable

Posted by a Superuser, not a Sky employee. Find out more

@Rewoof1 several possible explanations the first is WiFi interference whereca simple hub rdboot can help. The secind is a line issue which the online serrvice checker in the My Sky app or website can often help. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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