WiFi unable to connect

[Sheila-Edrial]

Hi we have issues with our WiFi, all of us are unable to connect , I have done the test and all appears good, we tried to connect to it but it's saying we are unable to connect and it seems not recognising 

[Jarmila]

so still not working me brodbad because is not installing 

[Chrisee]

@Sheila-Edrial what are the lights on your hub showing https://www.sky.com/help/articles/hub-lights-explained-start?

[Chrisee]

@Jarmila it is unclear what your issue is. If this is a new service thst has not started on the day you were given call Sky as they should becablecto help.

[Jarmila]

He when  u coming  fixed me brodbad