0

Discussion topic: WiFi speed

Reply
This message was authored by Praful1 This message was authored by: Praful1

WiFi speed

Hello 

 

New to sky , speed is super slow 

Reply

All Replies

This message was authored by Addie15 This message was authored by: Addie15

Re: WiFi speed

Posted by a Sky employee

Hi there, @Praful1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by sparkyspark This message was authored by: sparkyspark

Re: WiFi speed

Upgraded to Sky Fibre 300 meg on the 22nd January 2025, was okay to start with but now the fibre speeds have dropped as per screen shot, been in touch with Sky Tech Support who have said it's a Sky Network issue and it's unusable as constantly buffering now.

Still in my 31 days cancellation period so will be moving if it's not sorted this week. Last 8 days speeds 49.8 35.5 18.7 29.6 37.0 69.5 35.6 32.1 Was better off on the 40 meg connection on the old copper line system, been with sky for years and terrible service from Sky on this fault. 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: WiFi speed

Posted by a Sky employee

Hi there @sparkyspark , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Praful1
Topic Author
This message was authored by Praful1 This message was authored by: Praful1

Re: WiFi speed

Unfortunately our wifi continues to give problems to us with Slow Speed and Dropping consisently. We have had 2 engibeers visit us but still no improvement whatsoever. In fact it is probably worsee.

 

What do I do ?? Any suggestions?

 

Thanks

Praful

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion