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Discussion topic: Need to return to Vodafone as sky router WiFi not giving good coverage

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This message was authored by HeyBig This message was authored by: HeyBig

Need to return to Vodafone as sky router WiFi not giving good coverage

How do we retain control of our WiFi router and switch it back to the old Vodafone router which covered the whole house without issues? How do we get the £60 voucher for switching to sky? How do we cancel the sky TV package that we don't want?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Need to return to Vodafone as sky router WiFi not giving good coverage

Posted by a Superuser, not a Sky employee. Find out more

@HeyBig wrote:
How do we cancel the sky TV package that we don't want?

@HeyBig 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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