WiFi speed vey low

[Ken44]

WiFi latency at 132ms, upload at 0.45 Mbps and download at 0.46 Mbps. And yet the sky test says everything is functioning correctly.  e.g. upload >70.

What actions should I take?

[Tom-W19 · Accepted solution]

Hi @Ken44 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Ken44 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.