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Discussion topic: WiFi speed test not as fast as sky claim

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This message was authored by: AnyNameWillDo2

Message posted on ‎11 Jan 2024 11:56 AM

WiFi speed test not as fast as sky claim

When doing a speed test using the sky app its says 56mb but when I run my own test it says 29.76mbps I am not getting what I pay for.
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎11 Jan 2024 12:01 PM

Re: WiFi speed test not as fast as sky claim

Posted by a Superuser, not a Sky employee. Find out more

@AnyNameWillDo2 

The speed shown on your Sky app is the line speed to the router which is only accurately measured via ethernet. If you are running tests via WiFi then they are likely to be lower due to various factors that affect WiFi in general. Sky make no promises for the speed of your WiFi only the speed to the hub & via ethernet.

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This message was authored by: GD1

Message posted on ‎11 Jan 2024 12:01 PM

Re: WiFi speed test not as fast as sky claim

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@AnyNameWillDo2   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
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