WiFi slow

[Amy94]

Hello, 

We have been having troubles with programmes loading and video calls (regular freezing). Our ookla speed test came back as 41mpbs. I feel this is very low. My Sky tells me there is no other issues. 

many thanks, 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147