Discussion topic: WiFi slow and dropping off
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Message posted on 01 Jun 2026 11:37 AM
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WiFi slow and dropping off
We upgraded 6 months ago to the latest router from sky and it's never really been working properly. Firstly it wouldn't connect all our devices to it that the old router connected to no problem so had to buy a wi fi extender. More recently though the speed to various devices seems to slow so much so that if watching Netflix or any streaming app it keeps buffering, our nest devices when playing music keeps cutting out and our sky Q box keeps dropping connection to router. We have full fibre to the house but since router was changed to supposedly and upgraded one the performance appears to be worse unless your are stood right next to it. We done the turning on and off to reset it but it still has issues.
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Message posted on 02 Jun 2026 10:52 AM
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Re: WiFi slow and dropping off
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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