WiFi signal

[Chris9Chadd]

Go some wet changed over to the new WiFi our connection in the house doesn't appear to be as stable. I was ynderbthe impression that if that was the case sky could send out some hardware that would make this better. Is that right?

[Highlinder]

@Chris9Chadd  Are you talking about that the Wi-Fi is not strong enough to cover the whole of your property and that you need a booster? What colour router do you have from Sky? Black or white?

[Chris9Chadd]

Yes that's right. Seems like when we are upstairs the connection is not as good.

We have a white router. Which we have had now now for around 2 months. 

[TimmyBGood]

@Chris9Chadd 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.