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Discussion topic: WiFi set up not working

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Avatar for George188
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This message was authored by: George188

Message posted on ‎25 Sep 2026 07:59 AM

WiFi set up not working

I have just moved into a new flat and started with sky. I have bought the correct micro fitter for my WiFi and it is still not working. I have tested it on the app and it says everything is fine but when I attempt to connect it has a pop up asking us to reset it up and test it. When I follow the pop up it still doesn't work. Can you help I am confused 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎25 Sep 2026 12:42 PM - last edited: ‎25 Sep 2026 12:43 PM

Re: WiFi set up not working

Posted by a Superuser, not a Sky employee. Find out more
@George188 wrote:

I have just moved into a new flat and started with sky. 

Have you received notification from Sky that their broadband service to the address has been activated?

 

For any property with FTTP, a microfilter is no longer applicable.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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