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Discussion topic: WiFi problem

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Salmanu
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This message was authored by Salmanu This message was authored by: Salmanu

WiFi problem

‎18 Oct 2022 02:15 AM

WiFi problem hai 

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Salmanu
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Re: WiFi problem

‎18 Oct 2022 02:17 AM

Plz help me my WiFi problem it's not working 

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Chrisee
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Re: WiFi problem

‎18 Oct 2022 07:04 AM

Posted by a Superuser, not a Sky employee. Find out more

@Salmanu you are not talking to Sky directly by posting in the forum. Either call Sky - cheapest way is to dial 150 on your Sky Talk line - or post some details. The lights on your hub can tell you what is wrong Lights on your Sky hub explained | Sky Help | Sky.com

 

Another step is to run the test innthe My Sky app which works over a mobile connection as that can tell you if there.is a known issue and can often book an engineer to check your line.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Salmanu
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WiFi problem

‎20 Oct 2022 11:22 AM

Plz WiFi not work 

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jamesn123
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Re: WiFi problem

‎20 Oct 2022 12:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Salmanu 

You'll need to give us more information than 'Plz WiFi not work'

Is the router switched on? What lights are showing on the router? What package do you have? 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Skull+Treaty
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Re: WiFi problem

‎20 Oct 2022 12:28 PM - last edited: ‎20 Oct 2022 12:38 PM

Posted by a Superuser, not a Sky employee. Find out more

@Salmanu 

May you give a bit more detail on the issue?

Is your internet connection working or is it just your wifi that is down?

Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link

Also can you please post your router stats, this can be done following the information in this link

 

**Edit, this reply was to the now removed thread

* * * * * * * * * * * * * * * * * *
"Sometimes, the only choices you have are bad ones, but you still have to choose"
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GD1
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Re: WiFi problem

‎20 Oct 2022 12:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@Salmanu  Your duplicate thread has been removed as you already have this one runnning.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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