WiFi patchy

[MarkHewitt]

Good morning. 

Since moving to Sky we've had fairly patchy and inconsistent WiFi with it coming and going a number of times and being reasonably poor in our upstairs home office. My wife works at home and has frequent issues when making MS Teams calls etc. Our previous Vodafone hub was in the same location without these problems. 

This seems to be a WiFi issue as the wired devices to our router are much better.

Can anything be done to help? I've seen there are WiFi boosters available? 

Many thanks,

[TimmyBGood]

@MarkHewitt 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.