@JennBen if the phone has connected to the wifi it is probably an issue with the network settings for that connection not being correct. The phone needs an IP address between 192.268.0.2 to 192.168.0.254 gateway should be 192.168.0.1 and subnet mask of 255.255.255.0
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
