Discussion topic: WiFi on and off

This message was authored by: alopez · ‎29 Apr 2024

Hello,
I got a new flat - and sky fiber - two months ago.
Ever since, the wifi sporadically goes off for few seconds and then back on, which is quite an issue when I have to work from home or make call to clients.
I do not have any phone signal in the flat, so I cannot even call sky when the WiFi is down.
Any idea on how to solve this issue?

This message was authored by: alopez · ‎29 Apr 2024

This message was authored by: cookiemonsteruk · ‎29 Apr 2024

@alopez

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Highlinder · ‎29 Apr 2024

@alopez Did you re-start the router yourself or did it re-start on its own?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: WiFi on and off

WiFi on and off

All Replies

Re: WiFi on and off

Re: WiFi on and off

Re: WiFi on and off

Was this discussion not helpful?

Search Sky Community

Start a new discussion