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Discussion topic: WiFi not working

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This message was authored by: JamesCooles

Message posted on ‎27 Apr 2026 08:49 AM

WiFi not working

WiFi is not connecting and just have a flashing orange light 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎27 Apr 2026 08:59 AM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @JamesCooles 

Have you tried running the line test on the My Sky app or via the website?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: JamesCooles

Message posted on ‎27 Apr 2026 10:06 AM

Re: WiFi not working

Yes online, and says there's no issue with it. But still can't connect. Have reset and powered off many times but still nothing 

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This message was authored by: jamesn123

Message posted on ‎27 Apr 2026 10:58 AM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@JamesCooles 

I've escalated your post to Sky, look out for a message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: J_ham

Message posted on ‎27 Apr 2026 11:26 AM

Re: WiFi not working

Posted by a Sky employee

Thanks @jamesn123  for escalating this. We’ve sent @JamesCooles an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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