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Discussion topic: WiFi not working

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This message was authored by: Mmm1231

WiFi not working

Has anyone experienced WiFi stop working in the past 10mins? 

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This message was authored by: DanielH94

Re: WiFi not working

Yes me too, one orange light and two greens but my broadband checker keeps saying everything is fine and connected

This message was authored by: LouiseMurphy

Re: WiFi not working

Yes mines is slowly flashing green and on sky app saying my Internet is connected when its not 

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This message was authored by: Mmm1231

Re: WiFi not working

seems to be a wide spread issue. I signed on to sky and it says my device and WiFi is working fine - what a load of **bleep**. So what happens now? Does Sky keep an eye on these threads and action, or is this just a place to rant? 

 

This message was authored by: Daniel0210

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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