Internet down yet again, despite supposedly having guaranteed service!!

[Awakebored]

My Sky Internet has dropped out yet again, at this kinda time of day!! No resets are working, the service checker says all is fine!!!! I upgraded a while back to what Sky claim to be guaranteed fast broadband & yet here we are again & again, this time of night & no connection & no fix!!!!

[Daniel0210 · Accepted solution]

@Awakebored 

Theres no guarantee maintenance won't be required, Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.