WiFi not working

[Hannah160]

My WiFi dropped out midday the router is still connected and all lights showing but nothing on the internet and nothing is connecting, 

bideford area 

I've reset , unplugged all of that still no connection I have also tested the broadband and it says it's working yet clearly isn't 

[caesarome]

@Hannah160 

If the line test hasn't found any issues then you will need to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.