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Discussion topic: WiFi not working

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Avatar for Emma2009
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This message was authored by: Emma2009

Message posted on ‎25 Nov 2024 11:49 AM

WiFi not working

My WiFi hasn't been working or connected to anything of and on for 3 days 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Nov 2024 12:08 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Emma2009 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: Emma2009

Message posted on ‎26 Nov 2024 08:42 AM

Re: WiFi not working

Everything looks fine in the house and outside the WiFi still keeps dropping out 

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This message was authored by: Emma2009

Message posted on ‎26 Nov 2024 11:01 PM

Re: WiFi not working

Thus still hasn't worked 

it comes on for about 5 mins then turns yellow and can't get any WiFi 

ww have done everything ww have been tome

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