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Discussion topic: WiFi not working

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Avatar for JB170
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This message was authored by: JB170

Message posted on ‎13 May 2026 03:57 PM

WiFi not working

Dear team,

 

over the past month, our WiFi keeps randomly cutting out and then powering back up. Also it is slower than advertised. I reported these issues and although you said they were fixed, the WiFi keeps cutting out. 
I work from home so this is quite an urgent issue. 
please can you look into this and let me know what the issue is. 
thanks. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 May 2026 04:15 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

Sorry @JB170 but this is where customers help each other so does this happen when you are in the same room that your broadband hub is in ?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 May 2026 04:18 PM

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more
@JB170 wrote:

I work from home so this is quite an urgent issue. 

@JB170 

It's worth adding that Sky broadband being discussed on here is a domestic service and whilst it's fine for those customers working from home to use it they won't receive additional or quicker support. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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