First try unplugging the router for at least a couple of minutes.
If no success have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).
********************************************************** Not a Sky employee ********************************************************** Sky Q with 2GB UHD box wired to the Sky Max router Samsung S95C TV, HDMI to Sonos Beam Gen 2 Sky FTTP 500Mb to Max Hub Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
