WiFi not working for 4 days now

[Kerri2605]

Good morning,

my WiFi went down last Thursday and I went on my app to check why and it said there was a outage in my area and that it would be sorted within 2 days, this still has not been resolved, I am having to purchase mobile data on my phone just to get by.

can you tell me when this will be fixed and that compensation will be provided? 

kind regards,

Kerri 

[TimmyBGood]

@Kerri2605 

Two working days (not weekends) is the Openreach target time to resolve an individual domestic broadband fault: the generic message you received does not refer to any particular incident.

The compensation scheme is described here:

https://www.sky.com/help/articles/auto-compensation