WiFi not working. Test on website says no issues

[Neha+and+Reemal]

WiFi not working for half an hour. 

[Aa49]

Same here , ha2 postcode

[Mitch84]

Same in ha4

[Aa49]

Same ha2

[RC35]

Same here

[amitji]

Same here in HA4 Ruislip area. I reset the router several times. No green light in the Internet.

[Ufyfufhgyfufufu]

Ditto ha5

[Donna1994]

Same ca3 postcode

[SJobe]

Over an hour of no Internet now...

[Daniel0210 · Accepted solution]

All

Any broadband issues between midnight and 6-7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… 

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.