WiFi not good

[Unhappy13]

Had new broadband installed a few weeks ago and since then the WiFi is so bad in the house.  Keeps dropping and not connecting.  Really not happy with the new broadband.  We really thought that paying the extra for super fast broadband it would improve WiFi all over the house.  The router is quite a long way from bedrooms in a big brick house but installer assured us we would have no problems connecting from any room.  So wrong it is useless 

[TimmyBGood]

@Unhappy13 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.