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Discussion topic: WiFi not connecting
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This message was authored by: Patriesh
Message posted on 03 Jun 2026 09:18 PM
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WiFi not connecting
My WiFi isn't connecting to any of my devices, app said there was an issue but when I ran the check it said everything was fine and the box has 4 green lights.
what is going on?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Jun 2026 10:25 PM
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Re: WiFi not connecting
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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