@Sam117 try to reboot the hub by pulling the power for 20 seconds or so which will force the hub to reboot. If you still cannot connect try a hub reset by pressing in the reset pin for up to 20 seconds until the power led blinks. Thst will return the hub to its factory default settings and then try to reconnect. If that works condider if someone with access to your network could have changed the settings.
If still stuck call Sky.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
