WiFi not connected

[MasonA]

WiFi sky hub max flashing slow green light not connected to internet and the 3rd light on the fibre optic box is not on at all. 

[jamesn123]

Hi @MasonA 

It sounds like the hub cant connect to the internet so its likely to be a local fault. Have you ran the line test in the My Sky app?

[MasonA]

Hi there thanks for the reply. Yeah I've ran all the tests on the sky app and it all says connected and working fine. 

[jamesn123]

Hi @MasonA 

I've escalated your post to Sky, look out for a message on the forum. 

[MasonA]

Thanks a lot I appreciate that!

[TSMandez]

Thanks for escalating this. We’ve sent an invite to chat.

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