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Discussion topic: New router does not allow me to print and Alexa dot does not connect.

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Janet1950
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This message was authored by Janet1950 This message was authored by: Janet1950

New router does not allow me to print and Alexa dot does not connect.

‎12 Jan 2025 01:20 PM

I can't use my printer or alexa.com.  How do I change so that I can print and receive messages on Alexa?

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: New router does not allow me to print and Alexa dot does not connect.

‎12 Jan 2025 01:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@Janet1950 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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