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Discussion topic: WiFi keeps going down over the past week

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This message was authored by Hannahrosee22 This message was authored by: Hannahrosee22

WiFi keeps going down over the past week

My WiFi has been going on and off over the past week. Huge issue as I WFH so I need the internet working. I've tried resetting the hub, my app says I have good internet connection but there are red lights on the hub?

 

not a clue where to go from here it's so frustrating

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This message was authored by caesarome This message was authored by: caesarome

Re: WiFi keeps going down over the past week

Posted by a Superuser, not a Sky employee. Find out more

@Hannahrosee22 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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Hannahrosee22
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This message was authored by Hannahrosee22 This message was authored by: Hannahrosee22

Re: WiFi keeps going down over the past week

Hi, I've done the tester and my WiFi and Broadband apparently are running fine, however clicking that link you sent shows this:

IMG_9728.png

 when I click "let's fix it" it says everything's fine? So I'm not too sure where the issue is, as there definitely is an issue, but I can't fix it apparently!?

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