WiFi keeps dropping

[Scotcj101]

Recently (last few weeks) in the evening our WiFi will drop out for about 10mins. Can happen a couple times an evening. It's not a particularly heavy used time of day for WiFi. Nothing has changed and no new devices added using the WiFi.

[Addie15]

Hi there, @Scotcj101. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Scotcj101 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Scotcj101]

Yes still need help with this.  

[Highlinder]

@Scotcj101  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Scotcj101 another invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Scotcj101 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks