WiFi keeps dropping out

[BobbyT2019]

My WiFi keeps dropping out. It is up for 10 mins then down for 5 mins. It's been happening all day. I have factory reset the router but it continues to play up. I think the router is failing and needs replacing. Nothing else has changed since yesterday, when things were stable.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[BobbyT2019]

It's OK, phoned in in the end and now have a replacement router. You may close this chat. 

[Lisa-P1987]

Thanks for the update 🙂