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Discussion topic: WiFi keeps dropping out

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This message was authored by: Dowding1997

WiFi keeps dropping out

 Hi,  

 

my broadband keeps dropping in and out, my whole sky q is slow, apps won't load etc, when it drops out it I try to reconnect on my phone and it says incorrect password even though I haven't entered this. I will attach a screenshot of my stats 

IMG_6298.png

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This message was authored by: GD1

Re: WiFi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Dowding1997  I'm afraid what you posted is not your router stats.

 

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that, you need to follow it to the very last screeen, https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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