Discussion topic: WiFi keeps dropping out
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 25 Apr 2025 03:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
WiFi keeps dropping out
My WiFi keeps dropping out, sometimes it can more more than 10 times across a 2 hour period.
I had an engineer come out who did all the checks and they came back clear and decided to provided a new router as he too thought would was the likely issue.
Its been 2 days and I'm right back to square one, and with WFH it's certainly not helpful.
Broadband lights sit at green,amber,green,amber.
Why does this keep happening when all the checks say otherwise?
Any help is appreciated.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 25 Apr 2025 03:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
@Gardy What colour is the router that you have is it black or white?
If you have found this solution helpful please tick this as the answer.
Message posted on 25 Apr 2025 03:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
Black router
Message posted on 25 Apr 2025 03:29 PM - last edited: 25 Apr 2025 03:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
@Gardy Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/364534#
If you have found this solution helpful please tick this as the answer.
Message posted on 25 Apr 2025 03:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
Message posted on 25 Apr 2025 04:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
Message posted on 25 Apr 2025 04:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
It says that both the broadband and voice are disconnected and that WiFi is enabled
Message posted on 25 Apr 2025 04:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi keeps dropping out
Your images are being removed as you're not blocking out information Sky don't allow, ie; SSID numbers.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page