WiFi keeps dropping out in one room

[Pauline6]

Just got the new Sky Max hub to get better WiFi in upstairs rooms. Already got a booster but now WiFi is dropping out in one of the rooms upstairs where it didn't before with old hub

[jamesn123]

@Pauline6 

When you say you already got a booster, do you mean you already had a booster or you've had one of the new Max pods?

[Pauline6]

I already had the booster with my previous Sky set up.

[jamesn123]

@Pauline6 

The old Sky boosters are not compatible with Sky Max so you'd need to get a Max booster pod to cover that room you are having issues with. 

[Pauline6]

How do I get one of these as there not on Sky website 

[Wrexy]

I'm in a similar situation, the WiFi strength of this new 'max' router is surprisingly not as good as I had hoped. 

I think the only way (please correct me if I'm wrong) it's to phone up support, I hear you are entitled to one extender if your covered by the WiFi guarantee?

I'm hoping Sky will be able to improve their new router through updates.

[TimmyBGood]

@Pauline6 @Wrexy 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.