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Discussion topic: WiFi keeps disconnecting

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This message was authored by: TheChineseWurzel

WiFi keeps disconnecting

Since my broadband was upgraded to full fibre, my router is struggling to connect to certain devices, mainly mobile phones and my work laptop.  Repeatedly asks me to input password and the. Connection lasts a couple of minutes before disconnecting again.  Ran tests and says there are no issues in the area or my hub.  Any ideas?

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This message was authored by: caesarome

Re: WiFi keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@TheChineseWurzel 

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

Select "No, I still need help" at the bottom on the above link.

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This message was authored by: TheChineseWurzel

Re: WiFi keeps disconnecting

Thanks for this @caesarome 

 

I've already tried both of these and still having issues.  Even moved the booster closer

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