WiFi issues

[SophieJ21]

Yesterday afternoon and this morning, my WiFi keeps dropping out, this is my laptop and mobile phones, ive reset the hub multiple times, it works for a bit then happens again, used the checker which says its fine with good speeds. Its not. Please help!

[JimM1]

@SophieJ21 Have you checked with the link below!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).